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Return Policy

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Thank you for shopping at Karts and Parts. We take great pride in our reputation for quality and excellent value. For order related problems please review the following terms and policy.

All orders/purchases are subject to the following terms:

  • Missing items, wrong part numbers, etc. must be reported to Karts and Parts within 5 business days.
  • Returns are subject to a 10% restock fee.

Note: Items returned to Karts and Parts MUST have a Return Goods Authorization (RGA) number.  No credit will be issued without a RGA.  All returns must be received at our warehouse within 10 days of the RGA date.  RGA’s may be obtained by emailing gary@smartkartparts.com or by calling 1-716-714-5722.

Return Procedure: 

  • Within 10 days of receipt of the order, unused merchandise may be returned for a refund, provided a RGA number has been issued.
  • There will be no restocking fee charged on returns due to Karts and Parts shipping errors or defective items.  All other returns will be charged a restocking fee of 10% and are to be returned at the customer's expense.  Items being returned must be BRAND NEW and in salable condition.  Items damaged by customers may not be returned and no credit will be issued.  All returned items must be current Karts and Parts part numbers.
  • Pack and seal your return securely with a copy of the original invoice included.
  • Display the RGA number on the outside of the package in a clear and obvious place.
  • If using US Postal Service or UPS ship the package to:

  • Karts and Parts
    667 Oakwood Ave
    East Aurora, NY 14052

Refunds will be issued upon receipt of the goods at our warehouse and will be issued in the same form as the original method of payment.

Customer is responsible for all shipping costs, and original shipping costs will not be refunded.

RGA numbers expire after 14 days of being issued.

Karts and Parts is not responsible for any lost or damaged packages in transit for return and we recommend insuring and packing items securely when returning merchandise.

If you have any further questions or would like to request an RGA number, please call 1-716-714-5722 or email gary@smartkartparts.com.  We sincerely appreciate your business.

Thank you.

Additional Links:

smartkartparts.com

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